Fixing Login Issues — Clearing Your Cache & Cookies
Your browser stores bits of website data to help pages load faster—but sometimes that stored data becomes outdated, causing problems like login issues or pages not displaying correctly. Clearing it out is quick and easy! Just find your browser below and follow the steps.
Heads up: After clearing your cache and cookies, you'll likely be logged out of websites you normally stay signed into—including ESPN. Just log back in as usual, and you should be good to go!
Google Chrome (Desktop)
- Click the three vertical dots (⋮) in the top-right corner of Chrome
- Hover over History, then click History again in the menu that appears
- On the left side, click Clear browsing data
- Set the Time Range to All time
- Make sure both Cookies and other site data, and Cached images and files are checked
- Click Clear data
- Close Chrome completely and reopen it, then head back to ESPN and try logging in again
Google Chrome (Mobile — iPhone or Android)
- Tap the three dots in the top-right corner (Android) or bottom-right corner (iPhone)
- Tap History, then Clear browsing data
- Set the Time Range to All time
- Make sure Cookies, site data, and Cached images and files are both selected
- Tap Clear data and confirm
- Head back to ESPN and try logging in again
Apple Safari (Desktop — Mac)
- Click Safari in the top menu bar and select Settings (or Preferences on older Macs)
- Click the Privacy tab
- Click Manage Website Data, then Remove All
- Confirm by clicking Remove Now
- Close and reopen Safari, then head back to ESPN and try logging in again
Shortcut option: You can also click History in the top menu bar, select Clear History, set it to All History, and click Clear History to confirm.
Apple Safari (Mobile — iPhone or iPad)
- Open the Settings app on your device (not Safari itself)
- Scroll down and tap Apps, then tap Safari
- Tap Clear History and Website Data
- Select your preferred timeframe and tap Clear History and Data to confirm
- Head back to ESPN and try logging in again
Mozilla Firefox (Desktop)
- Click the three horizontal lines (☰) in the top-right corner of Firefox
- Click Settings
- On the left, click Privacy & Security
- Scroll down to the Cookies and Site Data section and click Clear Data
- Make sure both Cookies, Site Data, and Cached Web Content are checked
- Click Clear, then confirm by clicking Clear Now
- Close Firefox completely and reopen it, then head back to ESPN and try logging in again
Pro Tip
On Windows or Mac, you can also use the keyboard shortcut Ctrl + Shift + Delete (Windows) or ⌘ + Shift + Delete (Mac) while in any of these browsers to jump straight to the clear data screen!
If you've cleared your cache and cookies and are still having trouble, don't hesitate to reach out to ESPN Fan Support by clicking on the chat icon at the lower right of this screen— we're happy to help!