Try these steps in order to identify and fix the issue.
Step 1: Verify Your Internet Connection
Open Safari (iOS) or Chrome (Android) and go to games.espn.com. If you see an error message, your internet connection is the problem, and the error should indicate the cause. These issues are outside of ESPN's control, so contact your internet provider if needed.
Good to Know: The ESPN Fantasy App requires a moderately strong connection to function. Keep in mind that signal bars on your phone reflect voice/call strength but not the actual speed or reliability of your data connection.
Step 2 (iOS Only): Check Cellular Data Settings
Make sure Cellular Data is enabled for the ESPN Fantasy App:
- Open Settings
- Tap Cellular
- Scroll down to the app list and find ESPN Fantasy
- Make sure the toggle is On (green)
Step 3: Try a Different Internet Connection
- On Wi-Fi? Try switching to cellular (3G/4G/LTE).
- On cellular? Try connecting to a Wi-Fi network instead.
- Confirm that other apps or websites load normally on your current connection.
Step 4: Verify Access to the ESPN API
In any browser, test your access at http://games.espn.com/ffl/connectivity. If no error messages appear, your device can successfully reach the ESPN API.
Step 5: Force-Quit and Reopen the App
- iOS: Double-tap the Home button and swipe up on the ESPN Fantasy App.
- Android: Open the task manager (long-press Home or use your device's app switcher) and swipe away the ESPN Fantasy App.
Step 6: Clear the App Cache
- iOS: Force-quit the app (Step 5), then go to Settings → Fantasy (look for the rainbow logo) and tap the Reset slider. Relaunch the app.
- Android: Force-quit the app (Step 5), then go to App Settings → ESPN Fantasy App and tap Clear Data and Clear Cache. Relaunch the app.
Step 7: Reinstall the App
- iOS: Press and hold the app icon, tap the X to uninstall, then reinstall from the App Store.
- Android: Uninstall via App Settings, then reinstall from the Play Store.
Still Not Working?
If none of these steps help, there may be a larger outage that our team is already working to resolve. Check support.espn.com for the latest updates or open a Chat with ESPN Fan Support by clicking on the icon at the bottom right of this screen.